Synergy HomeCare: Real Reviews from Clients and Caregivers
They’ve made quite a name for themselves across the U.S., offering non-medical help to seniors and those living with disabilities. With more than 400 independently owned franchises spread around the country, the level of service really depends on where you are. In this piece, we’ll take a closer look at what folks—both clients and employees—are saying in 2025, giving you a solid idea of what to expect when working with them.
Client Perspectives: A Mixed Bag
Positive Experiences
Many clients have shared positive experiences, highlighting the kindness of the team and how quick they are to respond. For example:
“I’ve been genuinely impressed with the service provided by this locally owned company supporting my parent. What stands out most is how attentive the team is to her well-being. They keep me in the loop with clear, firsthand updates, which helps me have better conversations with her about her health and next steps in her treatment.”— Client in Miami
Another client shared:
“Very professional, compassionate, and attentive to the questions and concerns I had about getting help for my mom.”
— Client in Dallas
These testimonials show just how much of a difference a committed team member can make in someone’s daily life and the lives of their loved ones.
Areas of Concern
However, not all experiences have been favorable. Some clients have reported issues with management and service consistency. For example:
“This franchise based out of Arlington is a total scam. They’ll claim their workers are on double time—even when that’s not the case—and then hit you with, ‘The owner wants to meet you halfway at $50 an hour.’ Total nonsense.”— Client in Arlington, VA
Such reviews underscore the importance of thoroughly researching and vetting individual franchises before engaging their services.
Employee Insights: Rewards and Challenges
Positive Feedback
Team members have pointed out a number of perks while working with this organization — things like having flexible hours and leadership that actually listens and supports them. For example:
“They’re great about working around my availability and always do their best to adjust to what I need.”— In-home caregiver
Another employee mentioned:
“I absolutely love this company! I’ve never been treated as fair or friendly before working for a company as now. They have such respect for their employees.”
— Employee in Prescott, AZ
These remarks highlight a supportive and upbeat workplace in some areas — something that often leads to a better experience for the people they assist.
Challenges Faced
Conversely, some employees have expressed concerns about management practices and compensation. For example:
“Management is weak and unprofessional. Management lacks collegiate skill set. Be sure to watch your pay. They will cheat you and then pretend it was a mistake.”
— Former caregiver in Oak Lawn, IL
Another employee shared:
“Extra work assigned that I did not sign up for with no extra pay. Owner is rude and hostile. She paid very low with so many extra tasks.”
— Administrative staff
These experiences highlight the variability in employee satisfaction across different franchises.
Key Takeaways
Franchise Differences: Since each location is independently run, the experience for both clients and staff can vary quite a bit.
Importance of Due Diligence: Prospective clients and employees should research specific franchises, read reviews, and, if possible, speak directly with current clients or staff.
Clear Communication Matters: Honest, open dialogue between leadership, staff, and the people they support is key to making things run smoothly and ensuring a good experience all around
Final Thoughts
Synergy HomeCare offers valuable services that can significantly improve the quality of life for clients and provide meaningful employment opportunities. However, experiences can vary based on the specific franchise. Therefore, it’s imperative to conduct thorough research and engage in open communication to ensure the best possible outcome.
FAQs
1. Does Synergy provide 24/7 assistance services?
Yes, many places provide 24/7 support for those needing ongoing assistance. This includes both live-in options and rotating shifts, based on individual needs and the specific location. Around-the-clock support is particularly helpful for those with dementia, mobility challenges, or those recently discharged from the hospital. It’s a good idea to check with your local office to confirm availability, as it can vary depending on the area.
2. Can they assist with transportation to medical appointments or errands?
Getting to appointments or running errands is something many services can assist with. Often, individuals help with transportation to doctor visits, grocery shopping, pharmacy stops, religious services, or even social activities. Usually, the client’s car is used for driving, but in some cases, their own vehicle might be used, or they may help arrange other transportation. It’s a good idea to check with the local office to find out how things like mileage, insurance, and any additional costs are handled.
3. Is Medicare or Medicaid coverage available for services from Synergy?
Services aren’t typically covered by traditional Medicare because they aren’t considered medical. This means that they don’t include skilled nursing or therapy services. Medicaid coverage can vary depending on the state, and in some areas, it might include Medicaid waivers or be part of state-funded programs. Veterans might also be eligible for benefits through the VA. To explore all possible payment options, like long-term care insurance or paying privately, it’s a good idea to get in touch with a coordinator.
4. Are the caregivers trained to handle clients with Alzheimer’s or dementia?
Yes, many are trained in specialized areas like dementia and Alzheimer’s. This training usually covers managing confusion, preventing wandering, and offering mental stimulation. Some even go above and beyond with certification programs or work closely with organizations like the Alzheimer’s Association. However, training standards can vary by location, so it’s a good idea to ask about the specific qualifications and experience of those who will be working with you.
5. What is the cancellation or termination policy at Synergy?
Cancellation policies may vary depending on the location, but in most cases, clients can terminate services with a notice period, usually 24 to 48 hours in advance. Some locations might charge a fee for last-minute cancellations or for services that are scheduled but not used. All the details should be outlined in the service agreement, so it’s best to request a copy of the cancellation policy before getting started. That way, you’ll know your rights and responsibilities from the get-go.
